When your order leaves our warehouse, we will send a shipment confirmation which will contain a link to track your order.

<div data-bs-parent="#accordion-template--16592066150445__data_faq_item_jXcJJY" id="isPasted"><p>When your order leaves our warehouse, we will send a shipment confirmation which will contain a link to track your order.</p></div>

How can I track my order?

Delivery times to different countries can be found on our Delivery and Returns page. Please click here.

<div data-bs-parent="#accordion-template--16592066150445__data_faq_item_jXcJJY" id="isPasted"><p>Delivery times to different countries can be found on our Delivery and Returns page. Please click <a href="https://www.villabolognapottery.com/pages/delivery" style=" text-decoration: underline;" target="_blank" title="Delivery">here</a>.</p></div>

How long does delivery take?

Delivery charges to different countries can be found on our Delivery and Returns page. Please click here.

<div data-bs-parent="#accordion-template--16592066150445__data_faq_item_jXcJJY" id="isPasted"><p>Delivery charges to different countries can be found on our Delivery and Returns page. Please click <a href="https://www.villabolognapottery.com/pages/delivery" style=" text-decoration: underline;" title="Delivery">here</a>.</p></div>

How much is delivery?

We ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark,Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

<div data-bs-parent="#accordion-template--16592066150445__data_faq_item_jXcJJY" id="isPasted"><p>We ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark,Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States.</p><p>If you are trying to make an order and we do not ship to your country please <a href="/contact" rel="noopener noreferrer" target="_blank">contact us</a> for a direct quote.</p></div>

Where do you ship to?

If you would like to make an order to pick up from our shop in Malta please contact us.

<div data-bs-parent="#accordion-template--16592066150445__data_faq_item_jXcJJY" id="isPasted"><p>If you would like to make an order to pick up from our shop in Malta please <a href="/contact" rel="noopener noreferrer" target="_blank"><u>contact us</u></a>.</p></div>

Can I collect my order from a shop?

For all returns queries please take a look at our Returns page. Please click here.

<div data-faq2do="template--16592066150445__data_faq_item_jXcJJY" id="isPasted"><div data-bs-parent="#accordion-template--16592066150445__data_faq_item_jXcJJY"><p>For all returns queries please take a look at our Returns page. Please click <a href="https://www.villabolognapottery.com/pages/returns" style=" text-decoration: underline;" title="Returns">here</a>.</p></div></div>

What is your returns policy?

We recommend checking with neighbours or in any designated safe places around your address where the parcel might have been left. Additionally, please review your email inbox for any attempted delivery notifications, which usually contain instruction

<p>We recommend checking with neighbours or in any designated safe places around your address where the parcel might have been left. Additionally, please review your email inbox for any attempted delivery notifications, which usually contain instructions for arranging a redelivery. You can also contact the courier directly with your tracking information for the most up-to-date details on your parcel&apos;s location.</p><p>If you still can&apos;t locate your parcel, please <a href="/contact">contact us</a> with your order number for further assistance.&#xA0;</p>

I have not received my order

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please visit our Returns page for more details. Once your items are received at our warehouse, your refund will be applied.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We always aim to make sure our customers love our products, but if you do need to return an order, we&#x2019;re happy to help. Please visit our </span><span data-sheets-root="1"><a href="https://www.villabolognapottery.com/pages/returns" rel="noopener noreferrer" target="_blank"><u>Returns</u></a></span><span data-sheets-root="1"> page for more details. Once your items are received at our warehouse, your refund will be applied.</span></p>

How do I return an item?

For any returns, please submit your request within 14 days of receiving your order. In the case of damaged or faulty items, please notify us and provide a photograph within 14 days of receiving your order.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">For any returns, please submit your request within 14 days of receiving your order. In the case of damaged or faulty items, please notify us and provide a photograph within 14 days of receiving your order.</span></p>

How long do I have to return an item?

For any returns from the UK and North America please post to:. Villa Bologna PotteryUnit D1KG HouseKingsfield WayNorthamptonUKNN5 7QSFor any returns from the EU please post to:Villa Bologna Pottery30 Triq San AntonAttardMaltaATD1282

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-mce-fragment="1" id="isPasted"><span data-mce-fragment="1" id="isPasted">For any returns from the UK and North America please post to:</span><br data-mce-fragment="1"></span></p><p><span data-mce-fragment="1">Villa Bologna Pottery</span><br data-mce-fragment="1">Unit D1<br>KG House<br>Kingsfield Way<br>Northampton<br>UK<br>NN5 7QS<br data-mce-fragment="1"><br data-mce-fragment="1"><span data-mce-fragment="1">For any returns from the EU please post to:</span><br data-mce-fragment="1"><br data-mce-fragment="1"><span data-mce-fragment="1">Villa Bologna Pottery</span><br data-mce-fragment="1"><span data-mce-fragment="1">30 Triq San Anton</span><br data-mce-fragment="1"><span data-mce-fragment="1">Attard</span><br><span data-mce-fragment="1">Malta</span><br data-mce-fragment="1"><span data-mce-fragment="1">ATD1282</span></p>

What address should I return items to?

We aim to process returns on the same day that items are received. However please note that during peak periods, it may take up to 14 days to process your refund. Once processed it will take between 2 and 5 days for the balance to be returned to your

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We aim to process returns on the same day that items are received. However please note that during peak periods, it may take up to 14 days to process your refund. Once processed it will take between 2 and 5 days for the balance to be returned to your bank account.</span></p>

When will I receive my refund?

Leave us a message and we'll get back to you as soon as possible.
Monday - Friday 09:00 AM - 05:00 PM GMT+1

If you cannot find the answer to your question in our Help Centre, please use this form to get in touch with our Customer Care team.

Delivery & Returns