Leave us a message and we'll get back to you as soon as possible.
Monday - Friday 09:00 AM - 05:00 PM GMT+1

If you cannot find the answer to your question in our Help Centre, please use this form to get in touch with our Customer Care team.

Villa Bologna Pottery

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If you have received a damaged or broken item within your order, please notify us by sending a photograph of the item, along with your order number within 14 days of delivery to arrange a replacement or refund.</span></p>

If you have received a damaged or broken item within your order, please notify us by sending a photograph of the item, along with your order number within 14 days of delivery to arrange a replacement or refund.

I have received a damaged or broken item

Orders & Payments

How can I track my order?

How long does delivery take?

How much is delivery?

Where do you ship to?

Can I collect my order from a shop?

What is your returns policy?

I have not received my order

How do I return an item?

How long do I have to return an item?

What address should I return items to?

When will I receive my refund?

Delivery & Returns

Can my Villa Bologna Pottery go in the dishwasher?

Can my Villa Bologna Pottery go in the microwave?

Can my Villa Bologna Pottery go in the oven?

What is crazing?

I bought a Villa Bologna Pottery piece that has crazing on it, what can I do?

How do I care for my glassware?

How do I care for my tablecloths and linen?

Care

What is a pre order item?

Do you offer any discount codes?

My discount code is not working

Can I change my order?

Can I cancel my order?

What happens if one of the items I've ordered is delayed?

One of my items is missing

What can I do if I received the wrong item?

I have noticed a difference in two of the same products... Why is this?

Can I pay with a gift card?

I forgot to add my discount code, but already made a purchase

Do you have a shop?

I am looking for an item which I cannot find on your website, is it still in stock?

Do you make bespoke orders?

Do you offer discounts?

Do you sell seconds?

Our Shop

What are the prices?

Do you offer private workshops?

How do I book a workshop?

How often are the workshops held and at what time?

How long are the workshops?

How many people can I book for?

What is the maximum number of guests per workshop?

Where are the workshops held?

What can I expect from the painting workshop?

Can I visit the restaurant before or after my session?

Can I paint more than one item?

How long do I have to paint?

What’s included in the workshop?

Do I need to bring anything?

Do I need any experience?

How long does it take for my piece to be ready?

Can you ship my piece abroad?

Can children attend?

What if my piece breaks in the kiln?

Are the finished pieces dishwasher safe?

What if I miss the class?

Pottery Painting Workshops

Can I have my wedding list with you?

Can I purchase gift cards?

Where can I use my gift card?

Do gift vouchers expire?

Gift Vouchers & Gift Lists

I have a trade enquiry?

Do you offer wholesale?

Trade & Wholesale

I have received a damaged or broken itemUpdated 8 days ago