A pre order item is any item that is purchased upfront, but shipped at a later date. The expected dispatch date is displayed on the product page, at the checkout, and on your order confirmation. Any updates to this expected dispatch date will be comm
Sign up to our newsletter to receive 10% off your first order!. We also offer discounts to trade customers. To apply for a Villa Bologna Pottery Trade Account and benefit from our trade discounts and early access please follow this link.
Our discount codes cannot be used in conjunction with any other offers. When purchasing sale items, our prices have already been reduced and so further discounts will not be available. If you believe your discount code should still be working, please
We are unable to change the order or delivery address for an order once the order has been confirmed. Therefore please make sure that you take extra careful when entering names and addresses.
If you would like to cancel your order, please contact us as soon as possible with your order number. If you have already received a shipping confirmation or your order has been delivered, please follow our returns process to return any unwanted item
We apologise for any inconvenience caused by delayed items. If an item in your order is delayed, by default, we will ship your entire order once the delayed item becomes available. You will be notified when the item is back in stock and ready to be d
If you have received a damaged or broken item within your order, please notify us by sending a photograph of the item, along with your order number within 14 days of delivery to arrange a replacement or refund.
If you are missing any items from your order, please double check your tracking link that the items are not marked as ‘to follow’, as it may be that your order has been split into multiple boxes. It is also possible that an item within your order is
If you have received the wrong item within your order, please contact us with your order number and a picture of the item you have received, to arrange for the correct item to be sent to you, and have the incorrect item collected.
All our products are handmade and hand-painted one piece at a time. Due to this process, there may be a minor variances in size, shape or colour, from one item to the next. Such variations are inherent in the manufacturing of handmade and hand painte
Our gift cards can only be redeemed in our shop in Malta.
If you forgot to apply your discount code at the checkout, please contact us as soon as possible. Depending on the status of your order, our team may be able to apply this retrospectively for you.
